Refund and Return Policy

At dhruvpro.com, customer satisfaction is our top priority. However, to ensure a smooth and transparent process, we have established the following Refund and Return Policy:

1. Eligibility for Returns and Refunds

• Customers are eligible to request a return or refund within 7 days from the date of delivery.
• After the 7-day period has passed, we will no longer be able to process any return or refund requests.

2. Conditions for Returns

To qualify for a return, the product must meet the following conditions:

• The product is unused, undamaged, and in its original packaging.
• All accessories, manuals, and any included items are returned.
• Proof of purchase (e.g., order confirmation or receipt) is provided.

3. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Items damaged due to misuse, negligence, or improper handling by the customer.
• Items without original packaging or missing accessories.
• Products that are marked as "non-returnable" at the time of purchase.

4. Return Process

1. Contact our customer support team at [email/contact information] within 7 days of delivery.
2. Provide your order details and reason for the return.
3. Our team will provide instructions for returning the product.

5. Refund Process

• Once we receive and inspect the returned product, we will notify you of the status of your refund.
• Approved refunds will be processed within 5-7 business days and credited to the original payment method.

6. Shipping Costs

• The customer is responsible for covering the shipping costs for returning the item unless the return is due to an error on our part (e.g., incorrect or defective item).
• Shipping fees are non-refundable.

7. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund based on your preference.

8. Contact Us

For any questions or concerns regarding this policy, please reach out to our customer support team at: 

email - electrowavedevice.co@gmail.com

call - 8807575014